CONFLICT RESOLUTION RESOURCES

BOOKS

Bolton, Robert. People Skills. New York, NY: Simon & Schuster, 1979.

Cole, Kris. The Complete Idiot's Guide to Clear Communication. Pearson Education, 2002.

Fisher, Roger and William Ury. Getting to Yes. Boston, MA: Houghton Mifflin Company, 1991.

Goleman, Daniel. Emotional Intelligence. New York, NY: Bantam Books, 1995.

Thomas, K. and R. Kilmann. Thomas-Kilmann Conflict Mode Instrument. Palo Alto, California: Xicom.

Ury, William. Getting to Peace. New York, NY: Viking. 1999.

Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation. New York, NY: Bantam Books. 1993.

INTERNET SITES

Communication Skills: Teamwork Resources

http://www.ecac.unimelb.edu.au/project/team/mod2g.html

Conflict Assessment

http://spot.colorado.edu/~wehr/40GD1.HTM

Conflict: Influence and Dealing with Differences

http://www.css.edu/users/dswenson/web/6300-OBOD/conflictteam.html

Conflict Resolution in the Classroom

http://www.gigglepotz.com/peaceteach.htm

Conflict Resolution the Peaceful Way

http://www.stark.k12.oh.us/units/conflict/

Managing Conflict in Work Teams (CSWT Papers)

http://www.workteams.edu/reports/kennedy-m.html

Managing Work Team Conflict: Assessment and Preventative Strategies (CSWT Papers)

http://www.workteams.unt.edu/report/wagner.html

Peace Education: Language and Civil Society (electronic journal by English Teaching Forum)

http://exchanges.state.gov/forum/journal/peace.htm

Team Conflict

http://uwf.edu/coehelp/id97/dcounts/conflict.htm

Teamworks Module: Team Conflict

http://www.vta.spcomm.uiuc.edu/TCT/tctl2-ov.html